Responsibilities as a Management Trainee: 

• Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
• Maintain high levels of confidentiality with sensitive client information 
• Act as the primary point of contact responsible for handling all enrollment appointments
• Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve 
• Empathize and deescalate consumer concerns with sincerity, understanding, and care
• Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program

Qualifications as a Management Trainee: 

• Experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales preferred
• Degree in Communications, Psychology, Marketing, Business Management or related fields 
• Ability to maintain a positive attitude, even in times of stress
• Agile thinker and decision-maker
• Impeccable professionalism and communication with clients, management, and fellow staff 
• Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors 

Perks of a Management Trainee: 

• Community involvement and the ability to make a difference 
• Competitive compensation, bonuses, and incentives 
• Team building activities 
• Traveling opportunities for top performers 
• Holiday closings

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